01Overview 02About 03Challenge 04Solution 05Results

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001 / 008 After

Engineers reporting to Arda Mazreku, placed by Outsorcy as an SRE and promoted by VectorSolv to Engineering Team Lead.

6engineers

First engineers placed

2025

VectorSolv kept adding seats through

2026

Engineers recruited and employed in

Kosovo

IndustryWarranty Tech

HQCanada

Year2025–2026

001 / 008 Before

A warranty-software company filled engineering seats through Outsorcy, then promoted one of those engineers to lead the team.

The Outsorcy team has been pivotal in helping us meet staffing needs with speed and precision — enabling us to assemble top-tier talent far faster than we could have on our own.

Lexton Raleigh

CTO, VectorSolv

Engineering Site Reliability Client-directed Kosovo

02 / 05About the Company

Warranty software out of Gatineau, sold into the U.S. warranty market.

VectorSolv builds warranty-administration software: the platform warranty providers and third-party administrators use to sell warranty contracts, configure programs, process claims and track connected products. Founded in 2020, the company is based in Gatineau, Quebec, across the river from Ottawa.

The product carries its customers’ operations. From 2025, VectorSolv filled engineering seats through Outsorcy.

Sector

Warranty Tech

Founded

2020

Gatineau, QC

Market

U.S. warranty programs

03 / 05The Challenge

Engineers who join the client’s process and pass the client’s interviews.

VectorSolv’s ask was for engineers who work inside the company’s own process and tools, rather than a vendor team working to its own definition of done.

Outsorcy recruits in Kosovo and shortlists against the client’s brief. VectorSolv interviews every candidate and decides who joins. After a hire starts, Outsorcy stays the legal employer and runs the payroll and the employment paperwork, while the work itself runs under VectorSolv’s direction.

VectorSolv picks every hire

Candidates go through VectorSolv’s interviews and technical evaluation before any offer.

The work runs under VectorSolv’s direction

The engineers work in VectorSolv’s process and tools. Outsorcy does not manage the work.

Outsorcy is the legal employer

Contracts, payroll, HR and compliance for every engineer sit with Outsorcy in Kosovo.

Replacements are free

If a hire does not work out, Outsorcy runs the replacement search at no charge.

04 / 05The Solution

Engineering seats filled brief by brief.

The engagement · Engineering

Briefs from VectorSolv’s tech leadership, shortlists from Pristina.

Each seat starts as a brief from VectorSolv. Outsorcy recruits against it in Kosovo and sends a shortlist within days; VectorSolv runs the interviews and decides who gets the seat.

The first engineers started in 2025, and VectorSolv continued adding seats into 2026. One of the 2025 placements was a site-reliability seat: Arda Mazreku.

Who runs whatClient-directed

01Brief & interviews / run by VectorSolvClient

02Selection / every hire chosen by VectorSolvClient

03Day-to-day work / in VectorSolv’s toolsClient

04Employment · payroll · HR / KosovoOutsorcy

Promoted by the client

One year on

VectorSolv promoted an engineer we placed to Engineering Team Lead.

Arda Mazreku joined VectorSolv as a Site Reliability Engineer. About a year later, the company moved her into a role leading other engineers.

Placed asSite Reliability Engineer

NowEngineering Team Lead

Read Arda's full story →

05 / 05The Results

Two results, both VectorSolv’s own decisions: a promotion into leadership, and a second year of hiring.

Engagement2025–26

Placed asSRE

Promoted toTeam Lead

Now leads6

Result01 / 02

6engineers

Report to Arda Mazreku, whose move from SRE to Engineering Team Lead was VectorSolv’s call.

VectorSolv evaluated her work and made the promotion. Outsorcy’s role stayed what it had been: her employer.

The SRE seat was one of the 2025 placements. Arda’s work ran under VectorSolv’s direction from day one, and about a year in, the company moved her into the Engineering Team Lead role. Six engineers now report to her.

Outsorcy had no part in the promotion. In this model the client manages and promotes the people it chose; Outsorcy stays the employer in the background.

Result02 / 02

2026

VectorSolv’s second calendar year of hiring through Outsorcy.

After the first placements, VectorSolv kept coming back with new briefs.

The first engineers were placed in 2025. VectorSolv continued adding seats through 2026.

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