Most of what gets called healthcare outsourcing is a vendor taking a function off your hands: billing, coding, claims, a contact centre. That is a real market and it is not ours. We recruit and employ people who join your team and are managed by you.
Get a scope and quote ↗Both are legitimate, and they fail in different ways. Buying the wrong one is expensive, so it is worth settling before anyone quotes you.
| Function outsourcing | Staffing a seat | |
|---|---|---|
| What changes hands | The process, and responsibility for its output | Nothing. You keep the process |
| Who directs the work | The vendor | You |
| Who the person reports to | A vendor team lead | Your manager |
| What you are billed for | Volume, tickets, claims or an SLA | The seat, monthly |
| Whose systems | Frequently the vendor’s | Yours |
| What happens at the end | The process and its knowledge leave with the vendor | The work was always yours; only the person leaves |
| Good when | The function is standardised and you want it off your plate | The work is yours to run and you need hands to run it |
If you want a partner who owns the outcome, you want the left column, and you should buy it from someone who sells it. We would be the wrong choice and would say so on the call.
Commercial and technical roles: sales development, marketing, customer support, engineering, finance and operations. Our healthcare work so far is sales development, at two digital health companies.
Clinical hiring is a different business with its own licensing and registration requirements, and it is not what we recruit for. Nor do we operate a billing, coding or claims service; those are the function-outsourcing column above.
Where a seat would touch patient records, that is a scope conversation to have before a brief rather than after, because it changes what the role can be.
Wondr Health runs a three-person sales development team recruited and employed by Outsorcy in Kosovo. Virta Health, which treats type 2 diabetes and obesity through a nutrition-first program and sells it to health plans and large employers, has run its sales development team on the same arrangement since January 2026.
In both cases the reps are employed by Outsorcy and directed by the client, on the client’s own sequences and inside the client’s CRM. Neither is a function we run.
Neither is a provider, a payer or a device manufacturer, and we have not staffed one.
Describe the work rather than the arrangement, and we will tell you which column it belongs in.
Start a brief →