"They've allowed us to scale our top-of-funnel efforts efficiently, giving us an advantage in-market."
Jim Gallic
Chief Growth Officer, Wondr Health — US
Our support reps work alongside teams at
When a client briefs us for a customer support rep, this is the seat they usually mean: the queue’s first responder, working your helpdesk in your brand voice, on your hours. Like every role we staff, the rep is employed by Outsorcy in Kosovo and managed by you. Hiring for the wider support function? Start at customer support.
Our support reps work alongside teams at
The rep works inside your ticketing system with the access you grant, answers in your brand voice, and escalates by your playbook. Outsorcy employs them in Kosovo, and HR checks attendance at our Pristina office; managing the queue stays with you.
Send a brief, and a shortlist of support reps comes back within days; you interview everyone and choose. The median from brief to a rep working your queue is 10 days, and a placement that does not work out is replaced at no cost.
Pricing, fit and the rest of the employment detail live on the customer support page.
"They've allowed us to scale our top-of-funnel efforts efficiently, giving us an advantage in-market."
"The Outsorcy team has been pivotal in helping us meet staffing needs with speed and precision — enabling us to assemble top-tier talent far faster than we could have on our own."
"Aptia partnered with Outsorcy to scale our SDR program, and the experience has been outstanding. Consistently professional, responsive, and incredibly easy to work with."
"We needed and found someone reliable and sharp, someone who could spot inefficiencies and help clean things up as we grow."
"I was actually amazed by how quick the whole process was. We had three interviews in just one hour — and the following week, our new sales exec started."
"Outsorcy has helped us build pipeline within a complicated tech stack and consistently bring high energy and professionalism to every interaction."