Intelegencia Is Your Trusted Partner in Transforming Customer Experiences. Since 2009, We've Been Offering On-Demand Customer Care Solutions, Managing Peak Periods, After-Hours, & Routine Customer Care Tasks So That You Can Focus on Your Core Business!/nOur Global Footprint:/n2,000 Employees/n300 Clients/n10 Offices/n3 Continents/n$4.5B In Managed Revenue/nWe've served many clients across various industries, including e-commerce, healthcare, SaaS, hospitality, telecommunications, & more. Our services have consistently resulted in improved customer experiences, increased loyalty, & significant return on investment./nOur expertise extends across various regions, with a strong presence in North America, Europe, & Asia. We're proud of our globally distributed workforce, which includes multilingual agents capable of providing support in various languages./nWe adhere to strict data security standards & are certified under ISO 27001, 9001, & PCI DSS. We ensure that all data is handled with the utmost care & confidentiality./nOur Services:/n24/7 Multichannel Customer Support/nLevel 1&2 Technical Support/nBack Office Support/nWe offer two models:/nShared teams - Ideal for organizations with low to medium volumes of customer requests & as a first response & triage service for Level 1 technical & customer support./nDedicated teams - Perfect for companies with an average & large number of customer requests & as a Level 1 & 2 for Technical & Customer support when in-depth & specific knowledge of the product is needed./nWe're flexible & adaptable, offering solutions designed to cater to your unique customer care needs. Whether you require support during business hours, after-hours, on weekends, or even round-the-clock 24/7 support, we're equipped & ready to provide it./nContact us today to schedule your complimentary customer care audit & experience firsthand how our services can seamlessly integrate with & enhance your current operations."}
