DobDive

Overview

The global pandemic has affected the way of doing business across all industries. As social distancing and remote working took hold, we understand the importance of helping customers in each step of their journey. It doesn�t matter if its just answering an incoming call, or simply purchasing a product or even reply to a message in chat box, everything is equally important. We have more than 15 years of experience in call center environments and providing exceptional customer support. Our solutions are flexible to meet a variety of needs: � Incoming, outgoing calls � Telemarketing campaigns (Experienced in B2C and B2B) � 24x7x365 or after-hours support (Adjustable with all time zones) � Top talent agents so you can scale quickly � Innovative technologies such as: Five9, IN Contact, 8X8 and CRMs like Zoho, Salesforce. The latest technologies enable agents to assist customers across channels efficiently and add value by enhancing customer satisfaction levels and delivering cost savings. While automation handles simple requests, our skilled support team is always available for your customers� complex questions. We can also review data from every interaction to improve processes continuously. We always appreciate FB from our partner as we want to grow together!