Emapta

Overview

Emapta is a next-generation business outsourcing provider, helping its customers access talent and build dedicated teams in offshore geographies. Emapta was founded by its CEO Tim Vorbach in 2010, in response to not being able to receive the control and transparency he desired as a customer of multiple outsourced providers. After developing a better way for himself, Tim began helping other businesses effortlessly access premium talent and build their own teams, offshore. Thus Emapta was born! Emapta supports its customers by sourcing, employing, and supporting talent on their behalf. The business was founded on the premise that the talent provided by Emapta should feel like a seamless extension of the customer’s operations. Emapta provides office space, legal employment, HR, and IT support, but the customer retains day-to-day management of their employee as if they were part of their organisation. Emapta has grown rapidly, driven by strong demand from its customers, who are largely located in Australia and the US. The business serves a diverse SME to Enterprise customer base, enabling these customers to access an offshore labour force in a flexible and highly responsive manner, which traditionally would only be available via rigid outsourcing contracts to large multi-national corporations. The business prides itself on its very strong reputation as an employer of choice for talent (4.5 rating on Glassdoor) and provider of choice for customers, demonstrated by its extremely high customer referral rate and strong retention. Emapta was also rated the #1 BPO in the Philippines by Outsource Accelerator and has been recognized as one of the top BPO companies by industry reporters and analysts./n