Smiddle International OU is an international IT company specializing in the development of software and solutions for Cisco contact centers, telephony, and cybersecurity. We are actively using innovations in the areas of voice biometrics and artificial intelligence, improving intelligent contact centers based on Cisco, the leader of the 2020 Aragon Globe for Intelligent Contact Center./nA broad portfolio of customer engagement software solutions leveraging the latest artificial intelligence and advanced analytics technologies to help optimize processes and improve the efficiency of the entire contact center, as well as improve the quality of customer service./nOur other direction is the development of cybersecurity solutions. Our Smiddle Security Administration Platform software solution is a modular integration subsystem designed to scale and improve the efficiency of the Security Control Center (SOC) through the timely enrichment of cybersecurity systems (https://smiddle.com/en/solutions/cybersecurity-solutions/smiddle-securi…)/nWe offer solutions for call centers:/nSmiddle Recording System with Speech Recognition Module/nMessenger solution Smiddle Omnichannel/nSmiddle Agent Scripting/nMini CRM Smiddle Contact Manager/nCRM Connector /nVoice biometrics Smiddle Voice ID/nIntelligent bot Smiddle Voice Bot/nSmiddle Quality Management/n Smiddle Campaign Manager Outbound Solution
