Virtual Call Center

Overview

Virtual Call Center is the best option when it comes to choosing a partner for your business. Thus, in addition to offering complete solutions and complex service packages, we manage to differentiate ourselves from our competitors because: ?? We are the only 100% WebRTC cloud call center, API driven, based on Voice over IP technology; ?? We provide fully customizable services through the self-service administration portal; ?? We offer the possibility to define your agents, set waiting queues, upload IVR messages or monitor in real time the performance of agents, SLAs and internal KPIs; ?? We provide an intelligent telecommunications platform, interconnected with fixed and mobile telephony operators in Romania; ?? We integrate alternative communication channels, over-the-top, such as WhatsApp, Facebook,