WOW24-7

Overview

WOW24-7 helps Customer & Technical Support Executives finally forget about CSRs and Team Leads hiring, onboarding, training & inconsistent CSAT. We have been providing 24/7 or Office hours omnichannel customer service and technical support since 2016./n 100+ clients from 20+ countries have already trusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings./n Expertise in E-commerce & Travel, SaaS & IoT in North America and Europe./n We handle 100% of customer requests during seasonal spikes and new market expansion. You can easily reduce your support team during the off-season and when demand for your products decreases /n WOW24-7's employee attrition rate is always at least twice lower than the industry average due to the great company culture built and nurtured, as well as due to well-optimized business process and good leadership./n WOW24-7 keeps track of, reports, and continuously improves the more than 20 KPIs, incl.:/n1st Response Time/nFirst Call Resolution/nMissed Interactions/nResolution Rate/nResolution Time/nAbandoned Rate/nInteractions to Resolutions/n We operate in American & European zones and build the workflows according to the clients' business processes, software, and data security standards. We keep all data safe & secure by following strict guidelines of GDPR, SOC2, ISO/IEC 27001, ISO9001, HIPAA, and PCI DSS (coming soon)./n Our Services:/nLevel 1 and 2 support in 10+ languages:/n 1. Customer Support/n 2. Technical Support/n 3. Operation Support/n There are 2 models of cooperation:/n1. Shared teams - the best way to get started quickly/nFor organisations with low to medium volumes of customer requests and as a first response and triage service for Level 1 technical and customer support/n 2. Dedicated teams - the best way to meet all your needs/nFor companies with an average and large number of customer requests and as a Level 1 & 2 for Technical and Customer support when in-depth and specific knowledge of the product is needed/n