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Maximize your business potential with outsourcing Call Center in Portugal! Harness the power of innovation, leverage top-notch infrastructure, and tap into a highly skilled workforce. Seize the countless opportunities available to elevate your operations and stay ahead of the competition.
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Featured Outsourcing Call Center Companies in Portugal
We've identified these Call Center companies in Portugal based on their expertise in providing Call Center services globally. Each of them offers a unique blend of skills, capabilities, and expertise that can help you achieve success in the global market.
Top Call Center Agencies in Portugal
Portugal is home to some of the finest Call Center agencies in the world. Here are a few of the top-rated ones that you should consider.
Outsorcy Services
Outsorcy is your all-in-one destination for a wide range of professional services. We connect you directly with top-tier experts in various fields, offering: Marketing & Design — SEO, Social Media, & Content Marketing — Graphic & Digital Design — Branding & Logo Design — Email & Mobile Marketing Technology & Development — Software, Web, & Mobile App Development — AI & Machine Learning — Blockchain & Cloud Consulting Business & Support Services — Sales & Customer Support — HR & Admin Support — Accounting & Business Consulting Creative & Media — Video Production & Animation — Media Buying & Planning — Why Outsorcy? — We simplify outsourcing by giving you direct access to a curated network of specialists, offering tailored, efficient solutions to drive your business forward. Focus on growth — we will handle the rest.
Bouygues Telecom Services
We are meant to be together, in Porto! Bouygues Telecom Services is the Portuguese subsidiary of Bouygues Telecom and integrates the human attitude and innovative values ??of this large French company. For us, the quality of relationships is the key to happiness. By joining us, help grow human relationships. We have been present in Porto since July 2018, representing one of Bouygues Telecom's 7 expert centers, the only one outside France. We are thus integrating a collective of 9,500 passionate artisans of human connections, serving 25 million people throughout France. Work in the center of Porto, in French, in modern and comfortable facilities. Located at Campo 24 de Agosto, the site is easily accessible by all public transport (a metro station is right next door). So if helping you grow in human relationships is a job, we are meant to be together.
Menon
We emerged with the purpose of delivering Quality and Efficiency to our Clients� Business. We have a senior, multidisciplinary and specialized team, working in different geographies, passionate about what they do and committed to each of the projects we embrace. The expertise of our partners, Omnichannel Technology and the Flexibility and Agility with which we deliver and operate, allows companies greater profitability, greater control, reduced investment risk and increased results and performance. Specialists in Contact Center and with Customer Service, Telesales, Surveys, Business Intelligence solutions, among others, we ensure delivery and response aligned with the objectives of each business.
OralMED CONTACT
Taking care of oral health requires constant care and monitoring of our patients. With around 50 professionals, this is the first Contact Center in Portugal specialized in the area of ??Health and which ensures the monitoring of Patients in the various phases of treatment, providing all the necessary information. And it is also in this contact center that the OralMED Satisfaction Indexes are regularly prepared, essential to guarantee compliance with clinical protocols, listening to and recording the opinions of Patients. OralMED Contacto is also a permanent member of the Portuguese Association of Contact Centers (APCC).
Multi Contact Group
For the Multi Contact Group, our customers are partners. The Multi Contact Group is a Contact Center created to develop 360� campaigns, in the B2B and B2C segments. The experience acquired over the years, with clients from different areas, allows us to develop campaigns that range from acquiring leads to contact with the end customer, which we call �Tailor Campaigns�. Every day we contact more than 75,000 people, in multichannel systems, using careful technological tools, which ensure personalized contact with your customer, responding to their needs and contributing to their satisfaction.
CLUSTER Outsourcing Services Limited
We are CLUSTER. A bespoke customer experience solutions company for ambitious businesses. Cluster is more than just a support centre. Our services are fully personalised to each client, and we mentor teams that believe in your products and services. Cluster helps your business redefine, streamline, and digitise processes to meet your demand and provide only the best customer experience. CLUSTER provides comprehensive and bespoke multi-channel customer service support in 30+ countries across 10 sectors, from retail and travel to banking and financial services. We also recruit and train talent, and we�re expanding further. Whether it�s an omni-channel outsourcing solution or a targeted contact service, our amazing teams increase customer loyalty and embody your business ethos to deliver clear outcomes. We�re scalable and agile. We help you grow, and we grow with you.
Ventask
Our ambition has already become a daily mission, to which we are committed: to provide an excellent service to our partners 24 hours a day, 365 days a year. If you want to promote interaction with your customers, we are the right partner! The versatility of services allows us to act on different fronts: Business to Business or Business to Consumer; Inbound, Outbound and Onsite Management. If you ask us what our differentiation factor is based on, without hesitation we answer: in the competence, knowledge and professionalism of our employees who work in the fields of Inbound and Outbound . At the same time, we guarantee rigor, quality and consistency in the field of On-Campus Management. Frequently, our partners' needs cover other areas and services such as qualifying leads, sales, backoffice treatment, e-mail, chat, market research. To meet and exceed the expectations of these partners, we have assembled a team with solid experience.
Concentrix
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world�s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
YOURVOICE Contact Solutions
YOURVOICE Contact Solutions is a leading contact center services provider and the first to exclusively offer its services relying entirely on VoIP solutions on a VoIP infrastructure to the Portuguese market. Operating since January 2007, the company employs over 300 agents in two Portuguese sites and forecasts strong and rapid growth. YOURVOICE offers costumer support for inbound calls, such as sales, post-sales, tech support and information services; telemarketing support for campaigns aimed at new customer acquisition, products promotion and contracts recovery and renewals; and a host of other services such as appointment bookings, database management, voice messaging and queries and mailing management among others.
Connecta Group
The Connecta Group, founded in 2001, is currently one of the leaders in the Contact Center sector in Spain and Portugal, in Outsourcing, Telemarketing, Customer Support services, and is in a phase of full growth and evolution. We look for consistency and solidity in our relationships with our partners, profitability for our Clients, and satisfaction of the respective Employees, seeking continuous improvement in meeting their needs and expectations. The spirit of the Connecta Group is synonymous with Ethics, Excellence, Overcoming Challenges and Social Responsibility in its partnerships. The Connecta Group's mission is to increase the profitability of its customers' businesses through specialized Contact Center services. Offered with total transparency and proactivity from a management with commitment in each project, regardless of its size.
PipeSpike - Lead Generation Experts
For each idea you have, for any request you place we help you to discover & develop ideal combination of services and solutions/n?? B2B SOFTWARE DEVELOPMENT ??/n?? We cover all stages of software development – analysis, architecture, design, development, testing, deployment, and ongoing support. Our mission is to create competitive advantages in the form of IT tools for business automation.??/n ?? Mobile Application development:/n- Native app development,/n- Cross-platform app development,/n- Mobile backend development,/n- Mobile apps UI/UX design ??/n/n?? Augmented Reality App development:/n- All AR and XR development skills under one roof,/n- We create top-notch mixed reality solutions,/n- We bring the best AR creatives to life,/n- We care about getting the best wow effect ??/n ?? MVP for a Startup:/n- Testing product hypotheses with real data,/n- Identify trends that can be used in production,/n- Prioritization important and identifying unclaimed features,/n- Collect user base before full-scale launch ??/n ?? Consulting services:/n- Technical analysis and project evaluation,/n- Research and development for a pilot project,/n- Development of the architecture of the future product,/n- We will check the product concept is viable, workable and usable ??/n We do what we love and know how to do it well. We create modern, technological tools for business and help to implement them: web development, augmented reality(AR,VR,MR), artificial intelligence and more.
How Can Outsorcy Help You With Call Center in Portugal?
Outsorcy was created to succeed where many other outsourcing firms fall short. We offer your company the necessary assistance and solutions, either by helping you find the right partner with our Matchmaking solution or by helping you with hiring the right team members with headhunting and dedicated team options.