Outsorcy Services
Outsorcy is your all-in-one destination for a wide range of professional services.
We connect you directly with top-tier experts in various fields, offering:
Marketing & Design
— SEO, Social Media, & Content Marketing
— Graphic & Digital Design
— Branding & Logo Design
— Email & Mobile Marketing
Technology & Development
— Software, Web, & Mobile App Development
— AI & Machine Learning
— Blockchain & Cloud Consulting
Business & Support Services
— Sales & Customer Support
— HR & Admin Support
— Accounting & Business Consulting
Creative & Media
— Video Production & Animation
— Media Buying & Planning
— Why Outsorcy? —
We simplify outsourcing by giving you direct access to a curated network of specialists, offering tailored, efficient solutions to drive your business forward.
Focus on growth — we will handle the rest.
Covisian
Covisian is the leader provider of customer services with more than 25 years of expertise.
World Performance Group
World Performance Group is an award-winning, multilingual contact center specializing in scalable, custom-tailored customer care solutions. We act as the bridge between your company and the end-user of your products & services. Our world-class approach & industry expertise allows us to increase client satisfaction while reducing costs, improving ROI & protecting your brand.
World Performance Group was formed from the merger between World Phoning Group (2012) and Encore Telecom (2013), having Operations HQ in Bucharest, Romania, and Corporate HQ in Toronto, Canada. Sales Offices are located in Canada, Romania, Italy, Turkey and Guatemala.
In April 2021, WPG joined ESE Entertainment (TSX:ESE.V). With the financial & infrastructure resources available within ESE, we are leveraging the power of data & analytics; WPG is ready to become your preferred supplier with bespoke customer support solutions.
Callity Call Center
Quality. Our priority!
Callity is a vibrant organization that learns and grows every day, accumulating new experiences and deepening expertise to make quality the top priority in each of our call center projects.
Callity was born out of the desire to provide Romanian companies with integrated call center services at the highest standard of quality.
For this reason, we have conceived and implemented a service portfolio that offers solutions for end-to-end business process outsourcing in various industries.
From market research and segmentation to database collection, we deliver direct marketing and telemarketing services, generate leads, close sales over the phone, and provide prompt and high-quality support to your customers. We bring value to customer retention and loyalty, as well as efficient debt collection processes.
Experience, know-how, result-oriented approach, and continuous improvement are the values we promote alongside the highest quality standards in the call center industry.
Callity is a dynamic organization that adapts to the technological requirements of the time, built on a solid foundation of experience and know-how.
Our positive results in collaborating with diverse companies in IT, banking, media and advertising, insurance, and medical services, both national and multinational, recommend us as a trusted partner.
Virtual Call Center
Virtual Call Center is the best option when it comes to choosing a partner for your business. Thus, in addition to offering complete solutions and complex service packages, we manage to differentiate ourselves from our competitors because: ?? We are the only 100% WebRTC cloud call center, API driven, based on Voice over IP technology; ?? We provide fully customizable services through the self-service administration portal; ?? We offer the possibility to define your agents, set waiting queues, upload IVR messages or monitor in real time the performance of agents, SLAs and internal KPIs; ?? We provide an intelligent telecommunications platform, interconnected with fixed and mobile telephony operators in Romania; ?? We integrate alternative communication channels, over-the-top, such as WhatsApp, Facebook,
CUBE NETWORK OUTSOURCING SERVICES - Suporter Call Center
Our mission is to generate business opportunities by combining communication services with research and everything needed to satisfy customers'? requirements.
Suporter Call Center provides the following services: call centers, contact center, help desk, taking orders, telemarketing, telesales, customer care, CATI surveys, questionnaires, appointment setting, confirmation of participation in events, order taking line, back office, customer services, customer reactivation, pre and post sales support, operational systems with or without operators.
With Suporter Call Center you will keep your customers happy.
Our company goal is to take care of your customers!
Suporter Call Center has an ambitious team.
Our people are friendly, enthusiastic and aware that their responsibility ends only with the caller's problem solved.
Suporter Call Center provides its customers with outstanding service - delivery of customized solutions, contact management, to measuring, monitoring and research level of customer satisfaction -.
With Suporter Call Center you can benefit from both quality of multilingual services and solutions tailored to each company and specificity.
Tandem Call Center
Tandem Call Center exists for you and your business. Free consultation! Write to us now and we offer you the best call center solution for your business! http://www.tandemcallcenter.ro Contact us now because you have the guarantee that we will find for any type of business a method to increase your profit, sales, turnover, customer satisfaction. TEST US! Tandem Call Center employees are there for you. Our mission is to offer you support in cost optimization, in the growth and efficiency of your business, in maximizing the satisfaction of your customers. We exist to bring you higher sales for much lower costs, to achieve EXCELLENCE AND PERFORMANCE together! Technology Tandem Call Center TCC uses state-of-the-art technology that allows a real-time synchronization of the computer with the phone, thus having the possibility to use functions such as IVR (Interactive Voice Response), CRM (Customer Relationship Management) pop-up with information about called number, speed dial, conference, put on hold, adaptive voice messaging system, predictive dialing system, automatic call distribution system. We also provide a configurable reporting system that allows both monitoring and easy analysis of each ongoing project or over a defined period of time, after it has been completed. CRM (Customer Relationship Management) pop-up with information about the called number, speed dialing, conference, putting on hold, adaptive voice messaging system, predictive dialing system, automatic call distribution system. We also provide a configurable reporting system that allows both monitoring and easy analysis of each ongoing project or over a defined period of time, after it has been completed. CRM (Customer Relationship Management) pop-up with information about the called number, speed dialing, conference, putting on hold, adaptive voice messaging system, predictive dialing system, automatic call distribution system. We also provide a configurable reporting system that allows both monitoring and easy analysis of each ongoing project or over a defined period of time, after it has been completed.
Crystal Call, a.s.
Crystal Call is a multinational corporation that actively collaborates and outsources the complete contact center solutions (call centers). Thanks to the most up-to-date technology and a staff of trained professionals, we belong to Europe's elite in telemarketing and customer care services. Every year we successfully handle more than 450 projects and campaigns for clients from the whole of Europe.
We are a service provider of MULTILANGUAGE call center services in 24/7 operation. The main languages are Slovak, Czech, Hungarian, Romanian, English, German, French, Polish, Slovenian, Russian, etc.
We provide you fully most up-to-date contact center services 24/7:
� New customers acquisition, cold calls
� Telesales, cross-sell, and up-sell activities
� Debt recovery, credit collection
� Telephone market research and surveys
� Customer retention programs
� Appointment setting
� Mystery shopping
� Customer care and Order lines
� E-commerce support by call center means, invoicing and logistics included
� Audiotext services, Premium numbers, 0-800
� Call center technology lease and implementation
� B2B database rental, update, and creation
� CRM implementation
� Direct mailing, E-mailing, Fax-mailing, SMS marketing
� Back office activities
� Documents digitalization and archiving
� DM and Customer Care analyses and consulting
� Training process - communication skills, sale abilities
� Consulting
� IVR
CALL & CALL
The CALL & CALL group is one of the main Italian operators of BPO - Business Process Outsourcing, focused on marketing, customer care and sales processes for both B2C and B2B. Founded in 2001, the group currently has 7 operating offices in Italy and 1 in Romania, over 1900 workstations and 2500 employees, thanks to which it can design and deliver multilingual services for the Italian, Romanian and international markets. The group includes ADVALIA, the Business Unit dedicated to technological innovation in Customer Management and ICT Outsourcing Services, and CallFin, a financial agent company authorized by the OAM to promote and place financial products. All locations are ISO 9001:2015 certified for the execution and design of contact center services and adopt a "quality policy"?.
ELICOM Call Center
ELICOM has the hardware and software infrastructure perfectly tailored to provide Call Center services: communication channels (phone, SMS, email, chat, fax), high performance PBX (ACD, CTI, IVR), IT network and qualified human resources (operators and specialized technical personnel) meant to ensure our 24/7 service availability. Access to our Call Center services can be paid by the caller (normal or premium call tariff) or by the respondent (toll free numbers).
The experience and technical resources as well as the competitive prices and the qualifications of our personnel recommend ELICOM as the ideal strategic partner to outsource your Call Center services. ELICOM can guarantee the strengthening of profitable relationships with your customers as well as with your partners whilst significantly reducing your costs.
Optima Solutions Services
Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies.
Optima�s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities.
As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013 2015 and 2017.
