Contact Service
"Contact Service" has been operating in the market of outsourcing call centers since 2007!
During this time we:
More than 1000 clients from various business areas have become partners: telecom operators, Internet providers, online stores, the largest retail chains selling food and fashion industry, finance and audit, construction, manufacturing, trade, cargo and passenger transportation, etc.
Entered the TOP 10 leading call centers in Russia according to RBC Research "Russian market of outsourcing call centers"
Successfully implemented over 2500 projects in the field of inbound and outbound telemarketing
Opened and developed representative offices in St. Petersburg, Moscow, Pskov, Astrakhan, Saratov.
And most importantly: we have formed a close-knit team of professionals who ensure effective communication between you, our Partners, and your Clients.
Why are we?
Tools Call center "Contact Service" is a modern equipment and advanced software. The omnichannel platform integrates most communication channels: phone, e - mail , sms, web chat, instant messengers and social networks
Contact Service has 16 years of experience in
implementing projects of any complexity, well-established sales methods, dozens of variant scenarios, overcoming objections, reaching decision makers, a system of training and testing personnel before launching each project. We do everything for maximum conversion and growth of your profit!
Base of contacts
Many years of experience of the company "Contact Service" has formed a huge customer base, legitimate and regularly updated, segmented by dozens of different criteria
Quality assurance "
Contact Service" has a certificate of conformity ISO 18295-1:2017 (Customer contact centres), a certificate of information security management ISO / IEC 27001:2013, a certificate of quality management system ISO 9001-2015 A five-stage quality control system allows us to provide services at the highest level. An individual manager is assigned to the project, the work of each operator is checked, the script is promptly corrected, and detailed reports on all calls are provided.
Reputation We cooperate with leading market players, among our Clients
are Beeline, Megafon, MTS, Rostelecom, Atlas Copco, UBER, REDMOND, X-5RETAIL GROUP, Virgin, RIVE GAUCHE, Alfa Bank, Raiffeisen Bank and many others.
At the service level
Call center "Contact Service" works 24/7/365 days a year. We provide a level of service according to international standards.
Individual approach
We approach each Partner individually, taking into account the specifics of the business, study the features of the product or service and, as a result, offer the best solutions for business development.
Prices Call center "Contact Service" implements a flexible pricing policy: various tariffication options, a system of discounts and promotions .
The mission of the Call Center "Contact Service" is the creation of an effective modern communication system that contributes to the development of business and the prosperity of our Partners and the Russian economy as a whole.
