Bulgaria is home to some of the finest Call Center agencies in the world. Here are a few of the top-rated ones that you should consider.
Explore the global landscape of some other emerging services gaining international recognition.
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Maximize your business potential with outsourcing Call Center in Bulgaria! Harness the power of innovation, leverage top-notch infrastructure, and tap into a highly skilled workforce. Seize the countless opportunities available to elevate your operations and stay ahead of the competition.
We've identified these Call Center companies in Bulgaria based on their expertise in providing Call Center services globally. Each of them offers a unique blend of skills, capabilities, and expertise that can help you achieve success in the global market.
In less than two years, we have grown from a 2 to a 20+ team. Our goal is to become one of Europe's largest digital marketing agencies within five years.
"Call-Ex Contact Center is our" live "connection with our corporate clients. Professionalism is convenience.
The company was founded in February 2006 under the name TBI Contact Center EAD as a subsidiary of the financial group TBI Bulgaria. At the end of 2007, 100% of the shares of the company were acquired by Tikshoov Group, the largest contact center services provider in Israel. In autumn 2009 the company was taken over by Vienna Insurance Group through TBI Bulgaria AD and ZAD Bulstrad Vienna Insurance Group, which share equally 50%. In 2014 the company joins a project for creating the biggest assistance group in CEE. In relation to this it rebrands and changes it's name from Vienna Insurance Group Contact Center Bulgaria JSC to GLOBAL SERVICES BULGARIA JSC. Ever since along with the proven in time Contact Center services it successfully develops various types of assistance services with the same quality and professionalism GLOBAL SERVICES BULGARIA JSC is part of Vienna Insurance Group. Vienna Insurance Group is a leading Austrian insurance group in Central and Eastern Europe. Out of the border of the national Austrian market, Vienna Insurance Group is represented by approximately 50 insurance companies in 25 countries. GLOBAL SERVICES BULGARIA JSC provides Assistance services and outsourced customer services through inbound and outbound calls for various industries � financial sector, insurance, telecommunications and others. Leading goal in our work is to gain a competitive advantage through professional contact center services like customer care, help desk, telesales, debt collection, market researches, back office services, assistance services, management of data base and others services on request. The mission of GLOBAL SERVICES BULGARIA JSC is to provide best services in the management of business processes and high quality of customer services through a professionally trained team, leading-edge technologies, constant monitoring and performance analysis.
We are an international award-winning Bulgarian BPO and ITO company committed to deliver the outstanding customer experience (CX) that our clients deserve. We build sustainable and diverse teams that offer high-quality, innovative solutions and keep bold businesses on the offense. By maintaining a healthy and transparent work environment and communication, we successfully build sustainable and reliable partnerships that grow stronger with time. Today we partner with top-tier companies in High-Tech, FinTech, Health Tech, Games and Entertainment, Logistics and E-commerce, and keep rapidly expanding our portfolio. Our biggest asset is our People. Our moto is #Wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the field of CX, people management, project management, marketing, and IT.
We are passionate about delivering exceptional client experience, while working in several different Industries on a national and global scale, from large multinational to small localized companies. We can set-up operations in �green-field� environments, improve your services and revenue within existing operations. We wish to be proud about clients reputation as it, partly, becomes our own. That is the reason why we are focused on your long and successful performance. Our expertise in consulting and outsourcing helps clients to reach higher levels so they can create sustainable and additional value for their customers, partners and shareholders. Using our industry knowledge and customer-centric focus, we identify and use new ways and technologies in order to collaborate and assist our clients around the world. We guide our clients on every stage of their work � from daily tasks and correct planning to long-term strategic researches and analytics. Being goal-oriented, we involve professionals from entire planet and create solid team to grant high results. With our services we help our clients: � Grow by exploring new markets and niches � Achieve continuous improvement by optimizing their revenues in their current markets � Improve the operational performance of their non-core departments � Present their products and services more effectively and efficiently We have close relationships and learn from the world�s innovative companies and collaborate with organizations of all sizes. Our main strengths include, but are not limited to: � Extensive outsourcing expertise, especially in contact centers � Long-term commitment and development of our employees � Proven and experienced team
CXG is a fast-growing EU-based BPO provider. Back in 2009 we set out to find the sweet spot between outsourcing and a standard business model. We believe we bring the best of both worlds and help our clients optimize costs and streamline their process. Our team grew from a mere 25 to more than 150 people over five years. The diversity of what we do and the career opportunities we offer have appealed to young and ambitious individuals from all walks of life, different countries and educational backgrounds: * Over 100 multi-lingual employees and native speakers from 10 countries; * 13 highly-qualified teams covering US, Latin America & Europe in 21 languages; * Staff with degrees in fields varying from Economics and Finance, Business Administration, Law, IT, Mathematics, Engineering, Medicine, Sociology, Psychology. CXG is looking for talented, highly motivated team players with a passion for customer service. The positions within our projects are related to using two (sometimes more) foreign languages, having technical or IT experience and interests in finance or marketing.
�DMG Consult� Ltd. �s call center services allow its clients to outsource business process in order to optimize their expenses. For each of its clients �DMG Consult � provides individual solutions which meet the requirements of their business field. Our goal is to assist the growth of your business. We offer our professional services to handle inbound calls addressed to your business; this will decrease your operational costs and at the same time provide better service for your customers. Outsourcing has many advantages � it lowers the need to hire new staff members in your own company, it makes it easier for the customer to reach you, and it lowers the error rate with customer service. All of this will make your company more competitive in the market. In direct marketing campaigns, the number of inbound calls may vary. If your office cannot handle the volume of calls at some point, it will inevitably result in loss of potential business. Your partnership with �DMG Consult �will guarantee that you never lose potential business in such circumstances. �DMG Consult� will answer all calls that are directed to your business, professionally and efficiently. We handle every customer with our full attention, regardless of the scope and size of the project. Dealing with inbound and outbound phone calls: Advertisement campaigns; Servicing a media campaign with votes over the telephone; Marketing campaigns; Receiving calls and registering winning contestants of promotional games. Servicing a retail network: Receiving order purchases and deadline demands; Providing customer care regarding price inquiries and availability of goods; Informing customers about the offered products and services; Handling returns and warranty claims. Outbound marketing campaigns: Conduction of polls and surveys; Phone interviews; Doing research on the customer satisfaction rate of existing customers; Establishing outbound calls with the aim of a direct sale of a product or service. Servicing web pages and Facebook pages: Answering FAQs. Handling SMS and Email services: Sending reminder messages; Presenting a new product/service to end consumers through SMS; Sending congratulatory SMS messages and emails; Answering customer emails. We offer: Assistance with tailoring messages which include your entire information; Sorting information according to type of client, means for sending a message, and message interval; Correct and effective information delivery through a specialized software for sending short messages (SMS); We guarantee that all the messages will be received according to your preferences and instructions. Our current clients and business associates shared why they chose DMG Consult Ltd. over the competition: The telephone calls are recorded, which allows you to listen to them at all times; Receiving and sorting out calls based on pre-determined criteria; Daily report about the number of inbound/outbound calls, messages, and emails; Overall assessment of campaign success; Responsible advertising and direct marketing; Level One help desk; Written and verbal assistance for your internet page.
