SureCall is set apart by our innovation and state-of-the-art technology, flexible architecture, and streamlined programs. However, our real strength is in our culture, how we develop our team for excellence, and how we lead with purpose. As an industry leader, we have received several awards and recognition for our service excellence, although that’s not the reason why you should choose us! We have built a brand model that is unique and focuses on the relationships we foster and the promises we make. We customize our programs to provide the best service to your customers and stakeholders. This is rare in our industry, where the structure has been one of creating economies of scale, rather than an amazing end-user experience./n We are a true customer experience center, who’s purpose-driven, business process optimization solutions are provided globally to SMEs and large corporations alike. Our front end, and back-office solutions, cover the full range of applications, including Omni Channel support, and fulfillment if required. We offer multiple options to get all your processes handled through one partner, who has your best interest at heart. Our world-class facilities are set up to create a culture of learning and transparency. Most importantly, we provide you with the opportunity to focus on your core business, while delivering peace of mind. At SureCall our Culture is our Brand - and our Vision Statement says it all, “Empowering our Partners and Transforming the World!”/n
Line One Contact Centres Inc
We provide a full range of Contact Centre solutions to organizations of all sizes./nFrom small businesses who need emergency after hours phone support, through to Fortune 500 enterprises who demand high touch, high volume, multi-channel Contact Centre, we are dedicated to developing a solution that you can be confident is made entirely for you.
We help business owners free up their time and increase revenue by handling their phone calls, emails, and other administrative tasks so they can focus on growing their business and other important tasks!/nWith our experienced team of agents, we offer all of the benefits of an in-house receptionist and assistant for a fraction of the price!
Your customers deserve the best. Deliver personalized customer service that builds brand loyalty and enhances your revenue. The truth is that when customers feel like you care, they will care for you in return. Our Receptionist Service has just the compassion and empathy your business needs to handle customers the right way. We specialize in the following sectors - Transportation and Logistics, Real Estate, Law Firms, Financial Services, Home Services, Education, and After-Hours Support. Make your first customer impression the best impression with 24H Virtual.
Companies, brands, and marketers spend time and money to create solutions that add value to reach potential customers, while at the same time, meeting company performance and compliance objectives. Creating these types of win-win situations can be a challenge in today’s marketplace. Finding the equilibrium of the two is where CanadaDirect thrives. With a wide range of outbound and inbound voice solutions, CanadaDirect creates customized programs that are delivered through our superior Voice Assistant Solution (VAS) technology. Our proficiency in Contact Centers Solutions allows us to deliver measurable results to our clients. We have developed our expertise and are specialists in creating and executing customer acquisition, retention strategies, in addition to providing soft collections, survey, and account management support.
The CommAlert Group
The CommAlert Group is a 24-hour call centre that specializes in emergency communications, emergency call answering, mass notifications and emergency alerts, and lone worker monitoring. We also provide call answering, dispatching, appointment scheduling, and other virtual assistant services 24 hours a day, every day of the year./n CommAlert began in 1993 to provide support for the oil and gas industry. Our first applications were two critical sour gas wells. We now work with oil and gas companies, governments, hospitals, universities, and rail transit systems throughout North America, as well as many other businesses and individuals who need work-alone and emergency calling services./n