Tactica
In less than two years, we have grown from a 2 to a 20+ team. Our goal is to become one of Europe's largest digital marketing agencies within five years.
Covisian
Covisian is the leader provider of customer services with more than 25 years of expertise.
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Crystal Call, a.s.
Crystal Call is a multinational corporation that actively collaborates and outsources the complete contact center solutions (call centers). Thanks to the most up-to-date technology and a staff of trained professionals, we belong to Europe's elite in telemarketing and customer care services. Every year we successfully handle more than 450 projects and campaigns for clients from the whole of Europe.
We are a service provider of MULTILANGUAGE call center services in 24/7 operation. The main languages are Slovak, Czech, Hungarian, Romanian, English, German, French, Polish, Slovenian, Russian, etc.
We provide you fully most up-to-date contact center services 24/7:
� New customers acquisition, cold calls
� Telesales, cross-sell, and up-sell activities
� Debt recovery, credit collection
� Telephone market research and surveys
� Customer retention programs
� Appointment setting
� Mystery shopping
� Customer care and Order lines
� E-commerce support by call center means, invoicing and logistics included
� Audiotext services, Premium numbers, 0-800
� Call center technology lease and implementation
� B2B database rental, update, and creation
� CRM implementation
� Direct mailing, E-mailing, Fax-mailing, SMS marketing
� Back office activities
� Documents digitalization and archiving
� DM and Customer Care analyses and consulting
� Training process - communication skills, sale abilities
� Consulting
� IVR
CALL & CALL
The CALL & CALL group is one of the main Italian operators of BPO - Business Process Outsourcing, focused on marketing, customer care and sales processes for both B2C and B2B. Founded in 2001, the group currently has 7 operating offices in Italy and 1 in Romania, over 1900 workstations and 2500 employees, thanks to which it can design and deliver multilingual services for the Italian, Romanian and international markets. The group includes ADVALIA, the Business Unit dedicated to technological innovation in Customer Management and ICT Outsourcing Services, and CallFin, a financial agent company authorized by the OAM to promote and place financial products. All locations are ISO 9001:2015 certified for the execution and design of contact center services and adopt a "quality policy"?.
Cosmos Call Center
Cosmos is a Call Center offers its customers an omnichannel service of the latest technology from its centers in Spain, Italy, Romania and Morocco. We develop integral projects of outsourcing of services, Contact Center and generation of Leads with the aim of optimizing business processes and increasing sales conversion levels. We promote the Customer Experience through a Customer Service 24/7/365 in multiple languages, with the most advanced technology of Voice, Data, Voip and Digital Marketing.
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Valoris Center
With over 15 years experience, Valoris Center is a company with 100% Romanian ownership that operates on the BPO services market. We work with customers from all over the world, offering them the best support according to their needs, specific time schedule and spoken language (English, French, Spanish, Italian, German, Hungarian, Bulgarian and Russian). We have proven experience and know-how, gathered from top clients in more than 10 different industries (banking/financial, automotive, IT/telecom, e-commerce, retail, utilities, pharmaceuticals, homecare, airline industry, media and delivery). Our portfolio includes customized services such as Contact Center Inbound & Outbound, Back Office Activities, Chat, Document and Content Management, Recruitment & Leasing services and also Training Programs. The Company�s areas of expertise include both human factor solutions such as increasing sales'? value, customer retention or process optimization and automated solutions such as dedicated CRM software and complex Interactive Voice Response structures. Our proven skills, doubled by the state of the art technology integrated with Microsoft CRM Cisco IPCC and HP, as well as the consulting-based services, predictability, responsiveness and innovation, recommend us as a reliable partner for the companies that want to build their future considering customer focus. Valoris Center has 4 operational sites: Bucharest, Ramnicu Valcea and Bacau. in Romania and one in Belgrade, Serbia.
FSP Global
FSP Global operates as a service outsourcer in the Call Center field, in Telemarketing and, generally in the field of Business Process Outsourcing services.