"They've allowed us to scale our top-of-funnel efforts efficiently, giving us an advantage in-market."
Jim Gallic
Chief Growth Officer, Wondr Health — US
Our hires work inside teams at
Most support agencies staff your queue from a shared floor and swap people in and out of it. Outsorcy hires you agents instead: you interview the shortlist and choose, and the agents work inside your helpdesk, on your tone and your escalation rules, for you and nobody else. Outsorcy employs them in Kosovo, and the queue stays under your management.
Our hires work inside teams at
Channels, helpdesk, tone of voice, your first-response targets. What the seat should own is what we screen against.
Screened for English fluency on live chat and voice, and for prior CX work. The shortlist reaches you within days; a first list that misses is followed by a free second one.
The median from brief to an agent working your queue is 10 days. Outsorcy runs the employment, payroll and compliance in Kosovo; the queue, the macros and the management stay with you.
The saving comes from where the agent sits, in Kosovo, and from what you stop paying for: recruiting, benefits admin, an entity abroad. What does not change is who runs support: you.
Every agent works one account: yours. No shared floor, no per-ticket queue splitting, no context resets between customers.
The screen includes live chat and a phone conversation. A candidate who would not hold up with your customers does not reach the shortlist.
An agent who does not work out is replaced at no cost, and a first shortlist that misses is followed by a free second one.
Teams that already run support and need dedicated hands on the queue: you have a helpdesk, macros and someone who owns CX, and the volume outgrew the people. The agent slots into your setup and works it your way, at Kosovo cost.
If you want to hand the queue over and buy resolved tickets at an SLA, that is an outsourced call centre, and we do not sell one. We do not take over support functions, bring our own playbook, or promise resolution numbers; the queue and its management stay with you.
The named support proof is thinner than our sales or engineering bench. What exists: at VectorSolv, the roles Outsorcy filled in one quarter included customer-experience seats, alongside engineering and finance. Support agents come through the same process as every other role.
Get a support scope and quote ↗"They've allowed us to scale our top-of-funnel efforts efficiently, giving us an advantage in-market."
"The Outsorcy team has been pivotal in helping us meet staffing needs with speed and precision — enabling us to assemble top-tier talent far faster than we could have on our own."
"Aptia partnered with Outsorcy to scale our SDR program, and the experience has been outstanding. Consistently professional, responsive, and incredibly easy to work with."
"We needed and found someone reliable and sharp, someone who could spot inefficiencies and help clean things up as we grow."
"I was actually amazed by how quick the whole process was. We had three interviews in just one hour — and the following week, our new sales exec started."
"Outsorcy has helped us build pipeline within a complicated tech stack and consistently bring high energy and professionalism to every interaction."