Outsourced customer support agents who work only for you

Most support vendors put your tickets on a shared floor and rotate people through your queue. We recruit agents for you instead, in Eastern Europe, mostly Kosovo. You interview them and pick, and they work in your helpdesk, in your tone and to your escalation rules, for your customers only. We're their legal employer, and you manage the queue. Each agent costs up to 70% less than a comparable U.S. hire, and if one doesn't work out, we replace them at no cost.

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A member of the Outsorcy team on a headset at her desk

Our hires work inside teams at

ConquerVirgilVectorSolvAptia GroupWondr HealthParacelsusVirta HealthCatapult HealthTeladoc HealthDaily Burn

How it works

  1. Send the brief

    Tell us your channels, your helpdesk, your tone of voice, your response-time targets and what the agent should own. We recruit against that.

  2. Interview the shortlist

    We screen for spoken and written English and past support work, and the shortlist reaches you within days. If nobody fits, we send another list.

  3. They take your queue

    Our median from brief to a hire working is 10 days.

Screened on the helpdesk you already run

Tickets and case management

ZendeskIntercomFreshdeskHubSpot ServiceHelp Scout

Tier 1 ticketsMacros and SLAsKnowledge base upkeep

Live chat and phone

Intercom ChatDriftAircallRingCentralTalkdeskFive9

Live chatInbound callsEscalations

How they work with you

SlackNotionLoomJira

Only on your queueHours that overlap yours

A one-time onboarding fee per agent, then a monthly fee. The onboarding fee buys their laptop and headset to your spec, and we quote the monthly fee for the role. Recruiting, contracts, payroll and compliance are part of the employment and never itemized. Nothing is billed until you choose someone.

Get a quote for support agents

Where this is already working

FS Group, a London property maintenance firm, has its customer calls answered by a helpdesk assistant we recruited. The same person dispatches FS Group's engineers.

Get a quote for support agents

Your queue, your rules, our payroll

Only your customers

Each agent works on your account and nobody else's. They don't sit on a shared floor or take tickets for other clients.

English tested live

The screen includes live chat and a phone call. Anyone who wouldn't hold up with your customers doesn't make the shortlist.

Where the saving comes from

The saving, up to 70% per agent, comes from hiring in Eastern Europe and from what you stop paying for: recruiting, benefits admin and a company abroad.

Where they work

Agents based in Kosovo can work in our Pristina office or at home, as your team prefers. Agents elsewhere work remotely.

What clients say

Quotes from companies in the U.S. and the UK that we hire for. Each one links to its case study.

“I was actually amazed by how quick the whole process was. We had three interviews in just one hour — and the following week, our new sales exec started.”
Harry Kimberley-BowenCo-Founder, spacebands Read the spacebands story

Get a quote for support agents

We reply within one business day to set up a call.

Looking for a job? This form is for companies hiring through us. Apply at outsorcy.com/jobs.

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